At Blenderhandheld.com, we are committed to providing high-quality household hand powered mixers and a transparent, reliable shopping experience. We stand behind our products and offer fair return, refund, exchange, and cancellation options. Please read this policy carefully before making a purchase.
1. Return Requirements To be eligible for a return (including for buyer's remorse, change of mind, or any non-defective reason), the following conditions must be met:
- Returns are accepted within 30 calendar days from the date you sign for/receive your order.
- The household hand powered mixer must be returned in its original packaging.
- The product and packaging must be free from scratches, stains, breaks, or other damage (beyond normal inspection/testing).
- All included accessories (instruction manual, warranty card, spare blade, return label if provided, etc.) must be returned intact.
- Include the return label (if provided) with your order number and reason for return in the package.
2. How to Apply for a Return You can request a return through:
- Your account order details on Blenderhandheld.com (recommended).
- Contacting our customer service: Email Betsy Brick at support@blenderhandheld.com.
3. Return Process
- Once your return request is received, we will process it within 1–2 business days.
- Mail the household hand powered mixer to: 1419 Alexander St, Chillicothe, Missouri, 64601, United States Attn: Betsy Brick
- After shipping, email us the tracking number, courier name, and original order number.
4. Return Shipping Costs & Refund Time
- Blenderhandheld.com covers return shipping if the product is damaged, defective, incorrect, or not as described.
- Customers cover return shipping costs if returning due to personal preference (e.g., color, material, function, change of mind).
- Refunds are processed within 2 business days after we receive and inspect the returned item. Refunds go to your original PayPal account (or payment method), including the original $4 shipping fee if applicable.
- No restocking fees apply. There are no hidden fees for returns or refunds.
- If you do not receive your refund within the expected time, contact support@blenderhandheld.com for assistance.
5. Exchange Policy Exchanges are available within 14 calendar days of receipt for a new mixer of the same style/model. Eligible conditions for exchange:
- Wrong model shipped.
- Damaged, crushed, or broken product upon arrival.
- Missing accessories (return label, manual, spare blade, etc.).
6. How to Apply for an Exchange
- Contact Betsy Brick via support@blenderhandheld.com to request an exchange.
- Mail the product to the address above (Attn: Betsy Brick).
- Provide your original order number, tracking number, and courier name via email.
- A replacement will be shipped within 2 business days after we receive the returned item.
- Expected delivery time for the replacement: 3–5 business days.
Exchange Shipping Costs:
- Blenderhandheld.com covers shipping if the product is damaged, defective, or wrong.
- Customers pay shipping if exchanging due to personal preference.
7. Cancellation Policy
- Orders can be canceled within 30 minutes of placement via your account or by contacting customer service.
- Orders beyond this timeframe enter the packaging/shipping process and cannot be canceled.
8. International Returns & Shipping We currently ship primarily within the United States. For international orders (if applicable):
- Returns are accepted under the same 30-day policy.
- Customers are responsible for all international return shipping costs, customs duties, and any import/export fees.
- Refunds exclude original international shipping fees unless the item is defective or incorrect.
- Contact support@blenderhandheld.com for international return approval before shipping.
9. Privacy and Data Protection We handle your personal data (including order information, email, and shipping details) in accordance with our Privacy Policy. We collect only necessary information to process orders, returns, and customer support. Your data is not sold to third parties. For data requests or concerns, email support@blenderhandheld.com. This policy ensures compliance with applicable data protection laws (e.g., GDPR for EU customers if applicable).
10. FAQs Q: Are there any secondary listing fees or hidden charges? A: No, we do not charge any secondary listing fees, restocking fees, or hidden charges. All fees are clearly stated at checkout and in this policy.
Q: What is the return/exchange address? A: 1419 Alexander St, Chillicothe, Missouri, 64601, United States, Attn: Betsy Brick.
Q: How long does it take to receive a refund? A: Refunds are processed within 2 business days after we receive and approve the return.
Q: What if the product is defective or arrives damaged? A: Contact us immediately at support@blenderhandheld.com with photos. We cover return shipping and provide a full refund or replacement.
We are dedicated to providing a safe, reliable, and hassle-free shopping experience. For any questions regarding returns, exchanges, refunds, cancellations, or data privacy, please contact us:
- Store name:Blender Handheld
- Email: support@blenderhandheld.com
- Phone: +1 (662) 257-7186
- Business Address: 1419 Alexander Street, Chillicothe, Missouri 64601, United States
- Operating Hours: Monday – Friday, 8:00 AM – 4:00 PM (GMT-5 / Central Time)
This policy is effective as of March 2026 and may be updated periodically. Last updated: March 7, 2026.
